FAQ
Frequently Asked Questions
Production & Fulfillment
How does ordering work?
Every item is custom-printed and made-to-order on demand. We do not hold mass warehouse inventory, ensuring every piece is crafted specifically for you.
What are your production and shipping times?
Production requires 2 to 5 business days before carrier dispatch. Standard domestic shipping typically takes 3 to 6 business days after production.
Order Changes & Cancellations
Can I edit or cancel my order?
We maintain a strict 60-minute automated window after checkout. During this first hour, you can modify or cancel your order directly. After 60 minutes, orders lock into automated production and cannot be modified, canceled, or refunded prior to shipment.
Guarantees & Sizing
What is your 30-Day Quality Guarantee?
If your item arrives damaged, defective, or misprinted, contact us at 240712.com@gmail.com within 30 days of delivery with the following:
- A photo of the full item laid flat
- A close-up photo of the defect
- A photo of the shipping slip with barcode
We will issue a 100% free replacement or refund — no return required.
What if I ordered the wrong size?
Because all merchandise is printed on demand, we do not accept physical returns or exchanges for sizing remorse. However, under our Courtesy Fit Program, if you reach out within 14 days of delivery, we provide a one-time 50% discount code to reorder your correct size.
Support
How do I contact customer care?
Reach our team directly at 240712.com@gmail.com. Live support operates Monday through Friday, 8:00 AM to 5:00 PM CST.