Refund policy

Last Updated: September 2026

Welcome to 240712 (accessible at https://240712.com). All 240712 items are custom-printed and made-to-order on demand. By producing items only when ordered, we eliminate excess warehouse inventory and reduce waste. Because each piece is created specifically for you upon purchase, our policies reflect this customized production model and are backed by our comprehensive 30-Day Quality Guarantee.

1. Order Cancellations & Edits (1-Hour Window)
Because our automated fulfillment pipeline immediately routes approved orders to production 60 minutes after checkout, we provide a strict 1-hour self-serve window for modifications and cancellations:
• How to Cancel/Edit: Access your order through the order confirmation page or via your 240712 customer account within 60 minutes of placing the order.
• After 1 Hour: Once the 1-hour window has elapsed, your order is locked into automated production. At that stage, orders cannot be modified, canceled, or refunded prior to shipment.

2. 30-Day Quality Guarantee (Damaged, Defective, or Misprinted Items)
We stand behind the craftsmanship of every product. If an item arrives damaged, defective, or misprinted, we cover 100% of the replacement or refund costs at merchant expense:
• Claim Window: Claims must be submitted within 30 days of product delivery.
• How to Submit a Claim: Send an email to 240712.com@gmail.com with your order number, a brief description of the issue, and the following 3 clear photographs:
  1. Full product laid out flat showing the entire item.
  2. Close-up photograph of the specific defect, misprint, or damage.
  3. The packaging slip/label showing the barcode and shipping details.
• Resolution: Upon verification, we will issue either a free replacement or a full refund to your original payment method. You do not need to physically return damaged, defective, or misprinted items to us.

3. Sizing Issues & Buyer’s Remorse (Courtesy Fit Program)
Because every item is made on-demand specifically for you, we cannot accept physical returns, process inventory restocking, or offer complimentary exchanges for sizing errors, buyer's remorse, or color preference:
• Sizing Guidance: Detailed sizing charts and measurement guides are provided on product pages. Please consult these measurements before purchasing.
• Courtesy Fit Solution: If an item does not fit as expected, contact us at 240712.com@gmail.com within 14 days of delivery. We will provide a one-time 50% courtesy discount code so you can re-order the correct size without bearing full replacement costs.

4. Non-Returnable & Final Sale Items
In accordance with health regulations and customized manufacturing practices, the following categories are strictly non-returnable and non-refundable:
• Custom made-to-order apparel and drinkware.
• Unsealed hygiene goods (face masks, headwear, intimate apparel).
• Items explicitly marked as "Final Sale" or promotional clearance.
• Gift cards and digital downloads.

5. Authorized Physical Returns (Standard Non-Custom Goods Only)
For any standard, non-customized goods eligible for physical return:
• Authorization Required: All returns must receive prior authorization from 240712 customer support (240712.com@gmail.com). Unauthorized returns sent directly to our fulfillment center will be rejected and donated without a refund.
• Condition: Items must be unworn, unwashed, in original condition, and with all original tags attached.
• Return Shipping Fee: A $5.95 return shipping fee will be deducted from your final refund amount.

6. Refund Processing Timelines
• Inspection: Once an authorized returned item arrives at the inspection center, please allow 3 to 5 business days for inspection.
• Payment Issuance: Following inspection approval, refunds are initiated immediately. Please allow 5 to 10 business days for the credit to appear on your original payment method.
• Assistance: If you have not received your refund after 15 business days from confirmation of return receipt, contact us at 240712.com@gmail.com.